1. What products does Velanna Wear offer?

We provide a curated selection of women’s fashion items, including dresses, tops, denim, outerwear, footwear, handbags, jewelry, and modern accessories.

2. Where are your products made?

We work with trusted manufacturing partners and suppliers. Each product is selected and reviewed to ensure it meets our quality standards before being offered to customers.

3. How long does it take to process an order?

Order processing typically takes 1–3 business days.
During high-volume periods, processing times may be slightly longer.

4. When will I receive my order?

Shipping times depend on your location and the shipping method chosen at checkout.
Estimated delivery windows will be displayed at checkout and provided in your confirmation email once the order ships.

5. Can I change or cancel an order after placing it?

Orders can only be modified or canceled before they enter processing.
Please contact us as soon as possible with your order number if you need assistance.

6. Do you accept returns or exchanges?

Yes. Items may be returned within our return window if they are unused, unworn, and in original condition.
Please refer to our Return Policy page for full details.

7. How do I track my order?

After your order ships, you will receive a shipping confirmation email with a tracking number.
Use this link to follow your package’s delivery status.

8. What if my items arrive damaged or incorrect?

If you receive a defective or wrong item, contact us immediately with photos and your order number.
We will review the issue and assist promptly.

9. How can I contact customer support?

You can reach us through our contact form or email.
We aim to respond as quickly as possible during business hours.

⭐ Shipping Policy – Velanna Wear

At Velanna Wear, we strive to offer a clear and reliable shipping experience.
Below are the details regarding how your order is processed and delivered.

Order Processing

All orders require 1–3 business days for processing before shipment.
Processing time may be extended during holidays, sales, or high-volume periods.

Shipping Options & Delivery Time

Shipping methods vary depending on your location.
Available options and estimated delivery times will be shown during checkout.
Delivery timelines are estimates only and may be affected by courier delays, customs checks, or local service conditions.

Shipping Fees

Shipping costs are calculated at checkout based on your destination and selected shipping method.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and link.
Tracking updates depend on carrier systems and may take time to reflect movement.

Incorrect or Incomplete Addresses

Please ensure all shipping details are correct at checkout.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Customs, Duties & Taxes

For international orders, customers are responsible for any applicable customs fees, duties, or import taxes imposed by their local authorities.
These charges are not included in product prices or shipping fees.

Shipping Issues

If your package is delayed, lost, or damaged in transit, contact us with your order number and any relevant details.
We will work with the carrier to assist in resolving the issue.

Contact Us

For any questions regarding shipping, please reach out to our support team.
We are here to help ensure a smooth shopping experience.